richardvonhofsten.com is responsible for payment if the product is damaged or lost during delivery to you as a customer. If damage occurs in connection with delivery, please contact our customer service within 5 days from delivery.
If the item is lost or damaged when you return the item to us, you will be liable for payment. 14 days of purchase is valid.
Unpatched packages are available at Posten's delivery center for 14 days, and then sent back to us.